Go to the desired product page, select your options, then click "Add to Cart." Once your cart is validated, follow the secure payment steps to finalize your order.
FAQ
We answer your most frequently asked questions
All the answers to your questions about Emra Skin, our products, our services and your orders.
Orders & Payment
How to place an order on emra-skin.com?
What payment methods do you accept?
We offer several secure options:
- Bank cards (Visa, Mastercard)
- PayPal
- Apple Pay
- Mobile Money (Orange Money, Moov, MTN – depending on local availability)
- Payment by secure link (on request via customer service)
Can I modify or cancel my order after validation?
Yes, as long as the order has not been shipped. Contact us promptly at support@emra-skin.com with your order number.
Delivery
Which countries do you deliver to?
Emra Skin ships worldwide. Shipping costs and delivery times vary depending on the destination and delivery method chosen.
What are the estimated delivery times?
France: 2 to 4 working days
Europe: 3 to 6 working days
Africa: 4 to 8 working days
Rest of the world: 5 to 10 working days
How do I track my order?
As soon as it ships, you will receive an email with a tracking link. You can also check the status of your order in your customer area.
Products & Routines
Are the products developed by Emra Skin?
No. Emra Skin is a selective platform that distributes premium skincare products from partner brands such as 24K SkinTech. Each product is selected for its quality, effectiveness, and compatibility with our routines.
Are the treatments suitable for all skin types?
Yes. Our selection covers all skin types, with special attention to the needs of pigmented, sensitive, or spot-prone skin.
How to choose the right products?
Use our “Diagnosis & Rituals” tool to receive a personalized routine based on your skin type, concerns and preferences.
Returns & Refunds
Can I return a product?
Yes. You have 14 days after receipt to return an unused product to us in its original packaging. Return shipping costs are your responsibility.
How to request a refund?
Contact our customer service at support@emra-skin.com with your order number. Once your return is approved, your refund will be processed within 5 to 7 business days.
Are opened or used products refundable?
No. For hygiene reasons, only unopened and unused products can be refunded.
Security & Privacy
Is my personal data protected?
Yes. Emra complies with GDPR standards. Your data is used only to improve your experience and is never resold. See our privacy policy for more information.
Is payment secure?
Absolutely. All transactions are encrypted and processed through certified partners like Stripe and PayPal.
Legal information
Who is behind Emra Skin?
Emra Skin is a brand owned by the company Emra, registered in France under SIREN number 853 571 891.
Legal address: 25 rue Flandres-Dunkerque, 36000 Châteauroux, France.
Legal form: Sole trader – regulated activity in the field of beauty care.
Customer Service
How to contact you?
By email: contact@emra-skin.com
Via the contact form on our website
By WhatsApp: +33 7 75 86 87 72
What are your response times?
Monday to Saturday, 9am to 6pm (Paris time). Average response time: 2 hours.
Can I get personalized advice?
Yes. Our team will help you choose your products and build your routine. Use our diagnostic tool or contact us directly.
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