Secure payment

Your payments are protected and secure

Your payments are processed through certified partners. We never store your banking information on our servers.

Accepted payment methods

Visa MasterCard Apple Pay Google Pay Shop Pay PayPal
  • Bank cards (Visa, Mastercard)
  • Apple Pay (depending on device and browser)
  • Google Pay (depending on device and browser)
  • Shopify Shop Pay
  • PayPal
  • Other local methods if applicable

The debit occurs at the time of payment validation.

Our security guarantees

Certified infrastructure

Our store and payment partners are **PCI DSS Level 1** certified, the highest level for card data protection.

PCI DSS L1 24/7 Monitoring

Strong authentication

We support **3D Secure / SCA (PSD2)**. Depending on the issuing bank, validation (code, biometrics, etc.) may be required to secure the purchase.

3D Secure 2 PSD2 SCA

Numerical data

Transactions are end-to-end encrypted (TLS). Sensitive data is processed by **Shopify Payments/Stripe** and **PayPal**, not our servers.

TLS Tokenization

How does a payment work?

  1. You validate your basket and choose your payment method.
  2. Payment is securely transmitted to Shopify Payments/Stripe or PayPal.
  3. If necessary, your bank will ask you for **3D Secure authentication** (SMS code, banking app, biometrics).
  4. Once the transaction is authorized, we confirm your order by email.

If 3D Secure fails or the issuer declines, try another payment method or contact your bank.

PayPal: Purchase Protection

If an eligible item does not arrive or does not match its description, **PayPal Purchase Protection** may refund you according to their terms.

See detailed terms on the PayPal website.

Frequently Asked Questions

Why do I sometimes have to validate via 3D Secure?

European regulation **PSD2** requires strong authentication (SCA) to reduce fraud. Your bank may require verification (code, app, biometrics) before authorizing the payment.

Does Emra Skin see my card details?

No. Card information is processed by our service providers (Shopify Payments/Stripe, PayPal) on a **PCI DSS** certified infrastructure. We do not have access to full numbers.

The payment was declined, what should I do?

Check your limit, verify the accuracy of your information, and try again. If 3D Secure fails, open your bank's app and authorize the transaction. Otherwise, use another method (card, PayPal, Apple Pay) or contact your bank.

When will I be charged?

The debit occurs at the time of payment validation. You will immediately receive an order confirmation email.

How to report a suspicious transaction?

Contact your bank promptly to block the card if necessary, then **notify us** at support@emra-skin.com with the order number and any useful information.