Privacy Policy

We respect your privacy

This policy describes how your personal information is collected, used, and shared when you visit or shop at emra-skin.com (the “Site”).

Personal information collected

Device information (automatic collection)

During your visit, we automatically collect information about your device: browser type, IP address, time zone, cookie identifiers, pages/products viewed, referring/exit pages and interactions with the Site. We refer to this as “Device Information”.

  • Log files : IP, browser, ISP, page views, timestamp.
  • Pixels/tags : electronic files measuring usage (e.g. Google Analytics).
  • Local Storage (localStorage/sessionStorage): Interface preferences (e.g., shopping cart, language), if applicable.
Order Information

When you purchase (or attempt to purchase) something from the Site, we collect: name, billing and shipping address, email, phone, products ordered, amounts, and payment information (processed by our service providers: Shopify Payments/Stripe and/or PayPal). We refer to this as “Order Information.”

We do not store your full card numbers on our servers: payment is processed by PCI DSS certified providers.

Other information
  • Messages sent to customer service (content, attachments, email, phone).
  • Marketing preferences (newsletter registration, consents).
  • Offline data if you provide it to us (e.g. assistance, after-sales service).

Cookies & similar technologies

List of cookies used

You can manage your cookie preferences through your browser settings and/or consent tool (if applicable).

Name Purpose Duration
_session_id Shopify Session (Source, Landing Page) Session
_shopify_visit Shopify Internal Statistics 30 min after last visit
_shopify_uniq Visit counter per customer Expires midnight (visitor)
cart Cart ID 2 weeks
_secure_session_id Secure session Session
storefront_digest Access to the secure store Indefinite

Other technical/functional cookies may be placed by Shopify/Apps for the proper functioning of the checkout.

Pixels and other tracers
  • Google Analytics (audience measurement, possible IP anonymization).
  • Marketing pixels (optional): Facebook/Meta, Google Ads, Bing Ads to measure advertising effectiveness.

How do we use your information?

Use of Order Information
  • Order processing (payment, invoicing, shipping, confirmations).
  • Customer communication (follow-up, support).
  • Fraud/risk detection and prevention.
  • Marketing according to your preferences (newsletter, offers), if consent.
Use of Device Information
  • Fraud/risk detection (e.g. IP address verification).
  • Improvement and optimization of the Site (audience analysis, performance).
  • Evaluation of our marketing campaigns (conversion measurement).

Sharing your information

Service providers (subcontractors)

We may also disclose information to comply with applicable laws, respond to a legal request (subpoena/warrant), or protect our rights.

Behavioral advertising (optional)

Rules and deactivation

We may use personal information to provide you with targeted advertisements that may be of interest to you.

Opt-out / preferences (links provided by the platforms):

“Do Not Track” Signal

Our treatment

We do not alter our collection and use practices when we detect a “Do Not Track” signal from your browser.

Your rights (EU/GDPR)

Rights and legal bases

If you reside in the European Economic Area, you have rights of access, rectification, erasure, restriction, opposition and portability. To exercise these rights, contact us (see “Contact Us”).

Legal bases : performance of the contract (order), legitimate interests (security, fraud prevention, service improvement), and consent (marketing, non-essential cookies).

Your data may be transferred outside the EU (e.g. Canada/USA) with appropriate safeguards (standard contractual clauses, service provider transfer mechanisms).

Data retention

Retention periods
  • Order files : kept as long as necessary (legal/accounting obligations) then archived/deleted on request when possible.
  • Customer accounts & support : during the commercial relationship and 3 years maximum for prospecting, unless opposed.
  • Cookies : according to their purpose and duration indicated above.

Minors

Minimum age

The Site is not intended for persons under 15 years of age (the age of digital consent in France). If you are a parent or guardian and believe that a minor has provided us with data, please contact us to request deletion.

Changes

Policy Updates

We may update this Policy to reflect changes in practices or for operational, legal, or regulatory reasons. The date it was last updated is shown below.

Last updated: .

Contact us

Contact details

For any questions, requests to exercise rights or complaints:

Email: contact@emra-skin.com

Address: 25 Rue Flandres Dunkerque, 36000 Châteauroux, France