Delivery & Returns

Everything you need to know about delivery and returns

All information on our shipping, tracking and return conditions.

Delivery

At Emra Skin, we make every effort to ensure your orders are shipped quickly, securely, and transparently.

Shipping with Shopify Shipping

  • Preferential rates negotiated with Colissimo, Chronopost and Mondial Relay
  • Real-time package tracking
  • Insurance included on every shipment
  • Centralized and reliable management from our Shopify interface

Delivery areas

We ship worldwide. Shipping costs and delivery times vary depending on the destination and the shipping method selected at checkout.

Destination Estimated delivery times
Metropolitan France 2 to 4 working days
Europe 3 to 6 working days
International 5 to 10 working days

Order tracking

As soon as it ships, you will receive an email with a tracking link. You can also check the status of your order in your customer area.

Free delivery

Free shipping is automatically offered for certain eligible orders (minimum order value or active promotional code). This option will appear at checkout if available.

Returns & Refunds

We hope you are completely satisfied with your order. If not, here is our return policy:

Return conditions

  • You have 14 days after receipt to return a product to us.
  • The product must be unused, unopened, and in its original packaging.
  • Return costs are the responsibility of the customer.

Refund

Once the return is validated, the refund is made within 5 to 7 working days via the initial payment method. Opened, used or damaged products cannot be refunded.

Procedure

To initiate a return, contact our customer service at: contact@emra-skin.com . Please provide your order number, the product concerned, and the reason for the return. We will guide you through the next steps.

Defective products or order error

If you receive a damaged product or an incorrect order, please contact us within 48 hours of receipt. We will cover the return shipping costs and offer you a replacement or refund at your preference.